FAQs – PAYWELL

What services do you offer?
We specialize in creating custom logos and designing professional, user-friendly websites tailored to your brand’s needs.
How long does it take to design a logo or a website?
- Logo Design: Typically, 2–5 business days for initial concepts, depending on the complexity.
- Website Design: A basic website takes 1–2 weeks. Larger or more complex projects may take 4–6 weeks.
What information do I need to provide to get started?
For logos, we need your brand name, tagline (if any), color preferences, and design style ideas. For websites, we’ll need your content, images, and any specific functionality or pages you require.

How many logo concepts will I receive?
Depending on the package, you’ll receive 3–5 initial concepts to choose from, with revisions included.
Do you offer revisions?
Yes, we offer revisions to ensure your satisfaction. The number of revisions depends on the chosen package.
What file formats will I receive for my logo?
You’ll receive high-quality files in multiple formats, including PNG, JPEG, PDF, and vector files like AI and EPS.
Can I use my logo for both print and digital purposes?
Absolutely! Our logo designs are optimized for both digital and print use.

Do you design mobile-friendly websites?
Yes, all our websites are fully responsive and optimized for mobile devices.
Can you help with domain registration and hosting?
Yes, we can guide you through purchasing a domain and hosting or manage it on your behalf if needed.
Will I be able to edit my website after it’s completed?
Yes, we use platforms like WordPress, Wix, or Shopify (depending on your needs), making it easy for you to update content.
What if I need help after the website is live?
We offer post-launch support packages for updates, maintenance, and troubleshooting.
Do you integrate e-commerce functionality?
Yes, we design e-commerce websites with features like product catalogs, shopping carts, and secure payment gateways.

What are your payment terms?
We require a 100% deposit. Payments can be made via Stripe or PayPal.
Do you offer refunds?
Due to the custom nature of our work, refunds are not typically offered after the design process has started. However, we will work with you to resolve any concerns.
What if I need additional services later?
We offer add-ons like content writing, and branding packages. Feel free to reach out anytime for additional needs.